We want you to be completely satisfied with your purchase from our store. If for any reason you are not satisfied with your purchase, we offer a refund or exchange, subject to the following terms and conditions:

Returns and change of mind? Unfortunately we cannot accept returns on Bornfree Protocol items As they are custom compounded for you. We suggest you purchase 1 month to start with if you are unsure of compliance with the flavour. Health Dispensary will be held responsible to issue with compliance, taste, or change of mind, etc.

Returns: If you wish to return a product for any reason, please contact us within 14 days of receipt to initiate the return process. Products must be returned unopened and in their original packaging, and we reserve the right to refuse returns that do not meet these requirements.

Please note that we cannot accept returns on products that have been opened, unless they are defective or have expired. We also do not accept returns on products that have been personalized or customized.

Refunds: Once we receive your return, we will inspect the product to ensure it meets our return requirements. If the product is eligible for a refund, we will issue a refund to the original payment method used to make the purchase, minus any shipping costs.

Exchanges: If you wish to exchange a product for a different item, please contact us within 14 days of receipt to initiate the exchange process. Products must be returned unopened and in their original packaging, and we reserve the right to refuse exchanges that do not meet these requirements.

Please note that we may require additional payment for exchanged products that are of a higher value than the original product.

Damaged or Defective Products: In the unlikely event that you receive a product that is damaged, defective, or has expired, please contact us immediately, and we will do our best to resolve the issue as quickly as possible. Please note that we may require photographic evidence of any damage or defects to process a return or exchange. 

Unfortunately we cannot accept returns on Bornfree Protocol items Because the formula was custom compounded strictly according to the specifications provided by the "BornFree" protocol - including the mintberry scent, which was previously used. The Health Dispensary are not able to offer compensation or a complimentary replacement. As they are custom compounded for you. We suggest you purchase 1 month to start with if you are unsure of compliance with the scent. Health Dispensary will be held responsible to issue with compliance, taste, smell, or change of mind, etc. The compounded liquid formula is not recommended for international shipping. Doing so is at purchasers own risk.

Please contact us if you have any questions or concerns about our refund policy.